Friday July 3rd 2026
Hawick Community Hospital
Written by Local Democracy Reporter, Paul Kelly
“Laughter, music and meaningful conversation” are guaranteed at a day service for older people in Hawick, an inspection has found.
Teviot and Liddesdale Day Service is provided by Scottish Borders Council.
The service is registered to provide support to a maximum of 14 people with assessed support needs to socialise and participate meaningful activities in a supported environment within Hawick Community Hospital.
An unannounced inspection of the service was completed by the Care Inspectorate on June 16.
At the time of inspection, 24 people were accessing the service throughout the week.
It was found that people appeared comfortable with staff and with each other, and there was a clear sense the service provided a safe, welcoming and familiar place for them to spend time together.
Leadership was engaged and quality assurance activity was evident, however, some areas needed to be strengthened to ensure continued improvement.
The inspection found a committed and caring staff team who knew people well and worked hard to provide positive experiences.
The environment supported positive experiences for people and was clean, welcoming and well maintained.
Care and support planning was generally of a good standard and reflected meaningful information about people’s needs, preferences and personal circumstances.
However, some care plans would benefit from clearer guidance for staff about what action to take in response to identified needs or risks.
The service was rated ‘very good’ for supporting people’s well-being and ‘good’ for leadership, its staff team, its setting and how well care and support is planned.
The report states: “The atmosphere was positive and age-appropriate, with laughter, music and meaningful conversation contributing to people’s well-being.
“People were encouraged to take part at their own pace, and staff recognised when people wanted to join in, observe, or spend quieter time.
“This flexible and person-centred approach helped create a calm, inclusive environment where people could maintain confidence, enjoy social connection and experience a strong sense of belonging.”
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