Saturday October 31st 2026
Hanover Care
Written by Local Democracy Reporter, Paul Kelly
Staff at a Scottish Borders-based care at home service are more like “friends coming to visit”, a glowing new report has found.
Hanover Care at Home Service is registered to provide support to people over 60 living in their own homes in sheltered housing and in the community.
At the time of an unannounced Care Inspectorate visit on October 6 the care at home service was providing support to 33 tenants of Hanover Housing in Galashiels, Jedburgh and Innerleithen.
Support is provided by three staff teams.
Key findings were that people experienced warm, meaningful and trusting relationships with staff and felt safe and confident in the support they received and had access to emergency alarms.
Medication support was well managed, promoting both safety and independence.
Staff had the knowledge and skills to support people’s health needs effectively.
And people achieved positive health and well-being outcomes through “proactive, person-centred care”.
Overall the service was rated ‘very good’ for supporting people’s well-being.
The report states: “We found significant strengths in aspects of the care provided and how these supported positive outcomes for people, therefore we evaluated this key question as very good.
“People using the service were very happy with their care and support. People had visits from regular staff who they knew well.
“Staff were described as very kind, helpful and obliging. ‘The staff are all very nice’; ‘They can’t do enough for you’; ‘If they don’t have an answer, they’ll get it for you’.
“One person told us their staff were chatty and it was good to ‘put the world to rights’ with them. Another said, ‘they don’t feel like care staff – it feels more like a friend coming for a visit’.
“Relatives also expressed confidence in the staff teams, stating they were ‘superb’ and created a ‘happy environment’.
“One person’s relative said ‘mum has a right laugh with staff’. These warm and positive relationships with staff meant people were respected and valued, which enhanced their overall well-being.”
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